Free shipping within the United Arab Emirates

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Frequently Asked Questions

Still not sure if we’ve answered your question? Send us an email at

Where do you ship?

We currently ship to all seven (7) cities within the United Arab Emirates. Keep a look out as we expand and add international options.

Can I change the delivery speed?

Our standard procedure is to deliver your product for free with ground shipping, typically within 2-4 business days. If you need your order in a hurry, reach out to our support team; at . Tell us what date you’re hoping to receive your shipment by and we’ll let you know what other options are available. We can only update your shipping choice within two hours after your purchase, so check with us before you order.

What is your Exchange policy?


It is our intention to ensure our customers are satisfied with their purchases from us.


You may exchange or receive a store credit within 14 days of the purchase date with a valid receipt. Items returned must be in the original complete retail packaging. 

A full refund will only be granted if the product is deemed faulty by the retailer. Refunds will only be applied to the original payment method. 

If you paid with cash on delivery, you will need to visit the b8ta Dubai Mall store to have your return processed.

Products can only be returned in the country which they were originally purchased.

Rideable items (skateboards, scooters, bikes, mobility devices etc.) may only be returned in a new, unopened condition.

The following products are not eligible for a return: Bathroom appliances (toothbrushes, electronic shavers etc.) Personal apparel items (underwear, bathing suits etc.) Electronic software downloads, service vouchers and subscriptions; other exclusions may apply.

We reserve the right to refuse returns that show unreasonable wear, misuse or damage.

How do I... check my order status? Request a return label? Report an issue with my order?

Shoot us an email at or call us at +971 4 325 2213. We won't leave you hanging.

Partner support

Please email for questions related to your partnership.